Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your rooms and the inconvenience you experienced while requesting a room change.Please be assured that we take all feedback seriously. Our team has been made aware of the concerns you raised regarding hygiene and service, and we are taking immediate steps to address these matters and prevent similar incidents in the future.We deeply regret that your stay did not meet your expectations, and we hope to have the opportunity to welcome you back and provide a much improved and comfortable experience.Warm regards,The Management
Dear Shuoshuowink,Thank you for sharing your detailed feedback regarding your stay at Royale Chulan Kuala Lumpur. We’re delighted to hear that you found our staff friendly and helpful, and that our location close to the Petronas Twin Towers, Pavilion, and Jalan Alor added convenience to your visit.We appreciate your honest comments regarding the room facilities, TV, hairdryer, and air conditioning. Please be assured that your feedback has been shared with our engineering and housekeeping teams for review and improvement.We truly value your input, and we hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Warm regards,The Management
Dear Huangxiaotuotuotuo,Thank you for your outstanding 10/10 review and for choosing Royale Chulan Kuala Lumpur for your stay.We are delighted to know that you enjoyed our prime location, grand lobby ambience, and the classic luxury design of our rooms. It’s wonderful to hear that our team made you feel warmly welcomed from the moment you arrived, and that the spacious room, clean facilities, and city view especially of the Petronas Twin Tower, enhanced your stay.We’re also glad you appreciated the variety of our breakfast selection, as well as the facilities such as the swimming pool, gym, and spa. At the same time, we appreciate your feedback regarding the noise near the pool area and will review this with our team to improve the experience for future guests.Thank you again for your thoughtful and detailed feedback. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another memorable stay at Royale Chulan Kuala Lumpur.Warm regards,The Management
Dear Hohoy,Thank you for taking the time to share your feedback regarding your stay at Royale Chulan Kuala Lumpur.We sincerely apologize for the inconveniences you experienced with the room facilities and hygiene. This is certainly not the standard we aim to uphold, and we have shared your comments with our maintenance and housekeeping teams to ensure immediate improvements are made.We’re glad to hear that you enjoyed our buffet breakfast and found the dining experience pleasant. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a much-improved stay in the future.Warm regards,The Management
Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you appreciated our central location and spacious rooms for your stay.We sincerely apologise for the issues you encountered regarding the room condition and the presence of a cockroach. Your comments have been shared with our housekeeping and maintenance teams to address these matters and improve our facilities.We truly appreciate your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,The Management
Dear Kaikahaoyunlai,Thank you for sharing your feedback regarding your stay. We are glad to hear that you found our hotel good value for money, and that our cleanliness and service met your expectations.We understand that you did not have much time in the room this year. We appreciate your loyalty from previous visits and hope to have the opportunity to welcome you back in the future.Warm regards,The Management
Dear Ms Evawani Ghani,Thank you for your kind words and for rating us so highly. We’re delighted to hear that you enjoyed our friendly service, helpful team, and the food offerings during your stay at Royale Chulan.We do, however, regret the inconvenience caused by mosquitoes during your visit. This is not the usual experience we wish for our valued guests, and we have shared your feedback with our housekeeping and pest control teams to ensure immediate preventive action.We truly appreciate your continued support and look forward to welcoming you back for another pleasant stay.Warm regards,The Management
Dear Liyana Lizarus,Thank you for your outstanding review and for choosing Royale Chulan Kuala Lumpur once again. We’re delighted to know that you had a pleasant experience and appreciated our quick check-in, comfortable room, and the variety offered at breakfast.We also appreciate your kind understanding regarding the brief wait for your room key access — your patience means a lot to us. It’s wonderful to hear you enjoyed our large swimming pool as well.We truly value your continued trust and look forward to welcoming you back for your next stay with us.Warm regards,The Management
