Dear Valued Guest,Thank you for sharing your wonderful feedback following your stay at Royale Chulan Kuala Lumpur.We are delighted to hear that you enjoyed the comfort and spaciousness of our one-bedroom apartment, and that it provided a homely and relaxing experience. It is also great to know that our convenient location, smooth check-in and check-out, and well-maintained facilities contributed to a memorable stay.Your kind words are greatly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back for another enjoyable and comfortable stay in the near future.Yours sincerely,The Management
Dear Guest,Thank you for taking the time to share your feedback regarding your stay in our Deluxe King Room. We are delighted to hear that you enjoyed our hotel’s location, the spacious and clean room, friendly staff, and breakfast.We also appreciate your note about the air conditioning. Please be assured that our engineering team has been informed and will review the AC units to ensure they are operating at optimal comfort for our guests.We truly value your feedback and look forward to welcoming you back to Royale Chulan Kuala Lumpur for an even more comfortable stay.Warm regards,The Management
Dear Ms. Daiyusha,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay in our Superior King Room and that our facilities, hygiene, and surroundings met your expectations.We truly appreciate your kind words about our team. It’s heartening to know that our staff made your first solo trip abroad comfortable and memorable. We will be sure to share your compliments with everyone—from the front desk to the restaurant and all the team members you encountered.Your feedback about the hairdryer has been noted, and we will look into upgrading it to enhance our guests’ experience.It was a pleasure having you with us, and we look forward to welcoming you back to Royale Chulan Kuala Lumpur on your next visit to Kuala Lumpur!Warm regards,The Management
Dear Guest,Thank you for your outstanding review! We’re delighted to hear that you enjoyed our convenient location, friendly front desk, helpful concierge, and superb F&B team. Your kind words truly motivate our team to continue delivering excellent service. We look forward to welcoming you back to Royale Chulan Kuala Lumpur soon!
Dear Guest,Thank you for taking the time to share your detailed feedback! We’re delighted to hear that you enjoyed our strategic location, prompt service, and the variety offered in our breakfast buffet. Your kind words mean a lot to our team. We also appreciate your comments regarding our facilities, and please rest assured we continually strive to maintain and improve them for our guests.We look forward to welcoming you back to Royale Chulan Kuala Lumpur on your next visit!
Dear WongSK,Thank you for sharing your detailed feedback with us. We’re pleased to hear that you enjoyed our friendly and courteous service, cleanliness, and overall value for money. We also appreciate your comments regarding the location, room furnishings, and breakfast selection, as these insights are valuable in helping us improve our guest experience.We hope to have the opportunity to welcome you back to Royale Chulan Kuala Lumpur in the future.
Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our strategic location near Pavilion Mall and had an overall pleasant stay. We’re also pleased that our manager was able to assist with a room change to resolve the noise issue.We appreciate your constructive comments regarding room service response time and the buffet selection, including the salad variety, as these help us identify areas for improvement. Thank you as well for highlighting our alcohol-free policy for the awareness of future guests.We hope to welcome you back to Royale Chulan Kuala Lumpur and provide an even better experience in the future.
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your Christmas stay did not meet your expectations. We are deeply sorry for the inconvenience caused by the issues with your room, including the door lock, phone, air conditioning, and toilet, as well as the delays in service you experienced.Please rest assured that we take your comments very seriously. We are reviewing the maintenance and service concerns you highlighted, and steps are being taken to ensure that such incidents are not repeated. Your feedback helps us improve our operations and staff training so that future guests receive a seamless and comfortable experience.We truly regret that your special celebration was impacted, and we hope to have the opportunity to restore your confidence in Royale Chulan Kuala Lumpur in the future
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Royale Chulan Kuala Lumpur. We are deeply concerned to learn that your experience fell far below expectations, and we sincerely apologize for the inconvenience and discomfort you encountered.Please be assured that the concerns you have raised regarding cleanliness, hygiene, and food quality are taken very seriously. These matters have been immediately shared with our housekeeping and culinary teams for investigation and corrective action. We strive to maintain the highest standards of safety, hygiene, and service, and it is clear in this instance that we did not meet those standards.While we regret that your stay was disappointing, we greatly value your feedback as it helps us identify areas for improvement. We would welcome the opportunity to discuss your experience in more detail and regain your trust. Please contact us directly at salesmarketing.rckl @royalechulan.com at your convenience.Thank you again for bringing these matters to our attention.Yours sincerely,The Management
